Vivtek offers tailored IT Infrastructured Managed Services based on the level of IT Support and Services your business requires.
The IMS services cited below are delivered based on customers requirements which is On-Site, Off-Site or Hybrid Model.
On-Site Model or Facilities Management Service (FMS), here the entire IT- Infrastructure is managed by deploying and delegating qualified dedicated resources at the customer’s site.
Off-Site Model or Remote Infrastructure Management Service (RIMS), in this service delivery model IT-IMS Services are delivered from Vivtek IT Operations Center (ITOC) by a team of Qualified Remote Support Engineers. These services are referred to as Remote Infrastructure Management Services (RIMS)
Hybrid Model: This Service delivery model is a mix between FMS and RIMS
Remote IT support is one of the greatest advantages that IT outsourcing can offer to a business. On one hand, you don't need to keep a dedicated work station available for the support specialist at all times. On the other, you are certain that the routine maintenance tasks and common IT issues that arise on a daily basis are taken care of regularly and on time. Getting IT support online also has the benefit of short response times and, in most instances, direct involvement of the support provider in performing the necessary IT tasks on computers in your office.
Faster response and resolution through Remote Support or On-Site visits by qualified engineers